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Tracking Shipment Status and Updates via UPS

This guide explains how to track the status of a shipment for a patient appointment using the MedFlow IO portal and the UPS tracking platform. Following this process ensures that you can quickly check the shipment’s location and expected delivery date.

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Written by Regina Arbolante
Updated this week

Steps to Track a Shipment

Step 1: Access the Appointment

  1. Log in to the MedFlow IO portal.

  2. From the dashboard, navigate to DME, then select the Appointments tab.

  3. Locate and select the appointment that includes the shipment you want to track.

Step 2: Review Shipment Details

  1. Once the appointment is open, scroll to the Shipment section.

  2. Review the shipment information, which includes:

    • Tracking Number

    • Shipment Date

    • Shipping Address

    • Expected Delivery Date

Step 3: Track Shipment via UPS

  1. Click the tracking icon next to the tracking number.

  2. This opens the UPS tracking page in a new browser window.

  3. Copy the tracking number from MedFlow IO and paste it into the tracking field on the UPS page.

  4. Click Track.

The UPS platform will display:

  • Current shipment status

  • Shipment location and transit updates

  • Estimated delivery date

Important Notes

  • Dummy data disclaimer: This guide uses placeholder shipment details. The UPS tracking system may not show real-time results for these examples. Tracking an actual shipment will display accurate information.

  • Always confirm that the shipment details in MedFlow IO match the correct patient and appointment before tracking.

Tips for Efficiency

  • Regularly check shipment updates for timely delivery notifications.

  • Notify patients promptly if there are any delays or changes to the expected delivery date.

  • Use the shipment details in the appointment record as your reference for any communication with patients or staff.

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