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Navigating Shipment Orders

A guide that can help you search, filter, and sort orders

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Written by Regina Arbolante
Updated over 2 months ago

Accessing Orders

  • To see Orders list, go to DME tab, open Orders Page.

Filtering and Sorting Orders

Filtering Orders

  • The orders list will show you all orders. You can use the following filters to manage the list.

    • Search Bar - Use if you're looking for a specific order to process.

    • Pick a date - Filter by Date Ordered. Can be a range too.

    • Status - Filter by status.

      • Not Ready to Ship

      • Purchase Shipment

      • Awaiting Shipment

      • Shipped

      • Delivered

      • Billed

      • Underpaid

      • Denied

      • Needs Resubmission

      • Resubmitted

      • Created by Mistake

      • Appealed

      • Invoiced

      • Completed

      • Returned

      • Denied Final

      • Uncollectible

    • Provider - Filter by Provider

    • Practice - Filter by Practice

Sorting Orders

The Orders List contains key information for each order. You can sort the list by column. Just click on the following and select if you want to sort it in Ascending or Descending order.

  • Order # – Unique identifier for the order.

  • Date Ordered and Appointment Date.

  • Status – Current stage (e.g., Purchase Shipment, Completed, Awaiting Shipment).

  • Patient

  • Provider

  • Practice

    Primary / Secondary Payer and Payment details.

  • Active Insurances.

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